At calebshop, we want every customer to be happy with their purchase. If something is not right, we will do our best to make it right through a clear and fair return process.
Eligibility for Returns
You may request a return within 30 days of the delivery date. To be eligible, items must be unused or in original resellable condition, with all tags, accessories, packaging, manuals, and gifts included. Items must not be excessively worn, washed, altered, or damaged by misuse.
The following items are generally not eligible for return unless they arrive defective or damaged:
Final sale or clearance items marked non-returnable
Opened hygiene-sensitive products
Customized or personalized products
Gift cards
Items damaged due to improper use, accidents, or unauthorized modification
Defective, Damaged, or Wrong Items
If your order arrives broken, defective, incomplete, or incorrect, contact customer@calebshop.com within 7 days of delivery. Please include your order number and clear photos or videos of the item and packaging. We will arrange a replacement, store credit, or refund depending on stock availability and the nature of the issue.
Return Process
- Email customer@calebshop.com with your order number and reason for return.
- Our team confirms whether the item is eligible and sends return instructions.
- Pack the item securely in its original packaging if possible.
- Ship the package to the return address provided by our support team.
- Once we receive and inspect the returned item, we process your refund or exchange.
Important: Do not send items back without first contacting us. Unauthorized returns may be delayed or rejected.
Refunds
Approved refunds are issued to the original payment method within 5 to 10 business days after inspection. Shipping fees are non-refundable unless the return is due to our error, a defective product, or a wrong item.
Exchanges
If you need a different color, size, or style, we recommend returning the original item for a refund and placing a new order. This ensures the item you want is not sold out while your return is in transit.
Order Cancellations
Orders can usually be canceled within a short processing window after placement. Once the order has been packed or shipped, it must go through the standard return process.